Refund policy
Return & Refund Policy
We want every hunter to love their BlindWarm. If you're not completely satisfied, here are your options.
30-Day Money-Back Guarantee
You can return your order within 30 days of the delivery date. To be eligible, the item must be unused, in its original condition and in its original packaging, with proof of purchase.
Order Cancellations
You can cancel your order for a full refund within 24 hours of placing it, as long as it has not shipped yet. Email us at support@blindwarm.com with your order number.
How to Start a Return
Email support@blindwarm.com with your order number and the reason for your return. We'll reply within 1-2 business days with return instructions. Please don't send anything back before you receive them, as returns sent without approval can't be accepted.
Refunds
Once your return arrives and is inspected, we'll email you to confirm whether it's approved. Approved refunds are issued to your original payment method within 5-10 business days. Your bank or card issuer may need a few extra days to show the refund.
Return Shipping
- If the item is damaged, defective or incorrect, we cover the return shipping.
- For other returns (for example, a change of mind), return shipping costs are the customer's responsibility.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery at support@blindwarm.com with photos, and we'll send a free replacement or issue a full refund.
Non-Returnable Items
Used items and gift cards can't be returned unless they are faulty.
Late or Missing Refunds
If you haven't received an approved refund in the time above, please check with your bank or card provider first, then contact us at support@blindwarm.com and we'll help.
Contact
Email: support@blindwarm.com. We reply within 1-2 business days.